LCO Knowledge Training Test

Congratulations! If you are viewing this page, you have completed your
Live Chat Training and it is time to test your knowledge.

* Indicates required field

Name *

First

Last

Email *

Position *

What is the first thing you do when you accept a chat? *

What do you do if you get a chat who is talking about suicide? *

How many chats are allowed to be missed, per agent? *

If you miss 2 chats, what will be the consequence? *

Which Miscarriage Matters program is a requirement to include in EVERY chat? *

How much does it cost to join Miscarriage Matters, Inc? *

If you don't know an answer, where do you go to get help from your LCO Team? *

What is ONE thing that you never want to say on chat, if you don't have the answer to their question? *

Did you feel that the training provided gave you a good overall understanding of what the LCO Agent role is about? *

Yes No

Is there anything, about this training, that you would like to see more of or is there anything you would like to change? *

Yes No

If you answered "yes", please explain. *

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