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BECAUSE YOUR MISCARRIAGE MATTERS...
ABOUT US
MEET OUR TEAM
>
Founder, Esther Stanard
Welcome
Contact Us
MM Event Photos
SERVICES
Join: Get Support
Miscarriage Matters en Español
Miscarriage Matters 2 Men
MM RADIO
Donate
MM Recognition of Life Certificates
MM- TINY FOOTPRINTS MEMORIAL WALL
Amazon Smile
Get Involved
WELCOME VOLUNTEERS!!!
>
Become an MM Ambassador
Employee Matching
Media Kit
SHOP
Resource Center
FAQ's
Disclaimer and Privacy
ABOUT US
MEET OUR TEAM
>
Founder, Esther Stanard
Welcome
Contact Us
MM Event Photos
SERVICES
Join: Get Support
Miscarriage Matters en Español
Miscarriage Matters 2 Men
MM RADIO
Donate
MM Recognition of Life Certificates
MM- TINY FOOTPRINTS MEMORIAL WALL
Amazon Smile
Get Involved
WELCOME VOLUNTEERS!!!
>
Become an MM Ambassador
Employee Matching
Media Kit
SHOP
Resource Center
FAQ's
Disclaimer and Privacy
Congratulations!
If you are viewing this page, you have completed your
Live Chat Training and it is time to test your knowledge.
LCO Knowledge Test - Please complete all questions.
*
Indicates required field
Name
*
First
Last
Email
*
Position
*
What is the first thing you do when you accept a chat?
*
-
Pass the chat to another agent
Introduce myself
Offer Miscarriage Matters Programs to visitor
What do you do if you get a chat who is talking about suicide?
*
-
Call 911
Nothing, we can't assist with suicide
Provide visitor with suicide script
How many chats are allowed to be missed, per agent?
*
-
1
2
3
4
5
If you miss 2 chats, what will be the consequence?
*
-
Write Up
Verbal Warning
Termination of Volunteer Duties
Which Miscarriage Matters program is a requirement to include in EVERY chat?
*
-
MM Radio Program
Women of Empowerment Program (WOE)
Miscarriage Matters 2 Men Program (MM2M)
How much does it cost to join Miscarriage Matters, Inc?
*
-
$100
No Charge
$50
$800
If you don't know an answer, where do you go to get help from your LCO Team?
*
-
Google and search for my answer
Email my team for help
LCO FB Chat
What is ONE thing that you never want to say on chat, if you don't have the answer to their question?
*
-
One moment, let me get the information for you
Let me check with my manager
Sorry, but I dont know the answer
How would you respond on chat to this question? "I am 17. I think I had a miscarriage. How can I tell if that's what is happening? I don't want anyone to find out."
*
Did you feel that the training provided gave you a good overall understanding of what the LCO Agent role is about?
*
Yes
No
Is there anything, about this training, that you would like to see more of or is there anything you would like to change?
*
Yes
No
If you answered "yes", please explain.
*
Submit
After you hit "submit", your answers will be reviewed and you will be contacted by your manager for the next step in the training process!